A 25% non-refundable deposit is required within 72 hours of finalising cost, date and quantity to secure your order.
Final 75% will be due 2 weeks prior to your order due date.
If an unforeseen event occurs and you have to cancel your order within one month of the due date, a refund will be at Cookie D'licious' discretion. This does not include a "change of mind" of the order.
If Lisa has accepted a "last minute" order, payment will be due within 24 hours. If payment has not been made, the order will be cancelled.
Orders will not be started until full payment has been made two weeks prior to order due date.
If full payment has not been made 10 working days prior to order due date (not including Saturday or Sunday) your order will be cancelled and no refund will be issued.
If you decide to cancel your order within 24 hours of placing it, you will be eligible for a full refund less fees if paid by Afterpay. Once the 24 hours have passed you will receive a store credit to be used within 6 months.
If the order is short notice and due within 72 hours and/or the production process has already begun you will be unable to cancel or receive a refund.